Help

Support

Get help with Logbook. We answer every email and act on data requests within 30 days.

Delete your account

Apple App Store guidelines require all apps that support account creation to provide in-app account deletion. Logbook does, and the deletion is final and complete.

On iPhoneLogbook → Settings → Account → Delete account. All your workouts, photos, posts, profile data, and HealthKit-derived records are removed within 30 days. Backup copies are purged within an additional 60 days.

Lost access to the iPhone app? Use our account deletion request form. It sends the request to privacy@logbook.net.nz. We'll confirm your identity and complete the deletion within 30 days. If you signed in with Apple's relay email and don't know which address Apple gave us, include enough information about your account (display name, approximate signup date) to let us match you.

Frequently asked

How do I delete my Logbook account?
On iPhone: open Logbook → Settings → Account → Delete account. The deletion is final and removes all your workouts, photos, posts, and profile data within 30 days. If you can't access the iPhone app, email privacy@logbook.net.nz from the email on your account and we'll handle it within 30 days.
How do I reset my password?
Open the iPhone app or the web sign-in page at logbook.net.nz/app/login and tap "Forgot password." We'll email a reset link to the address on your account.
I signed in with Apple and forgot which email Apple gave Logbook. What do I do?
On iPhone: Settings → [Your Name] → Sign-In & Security → Sign in with Apple → Logbook → there you can see (and revoke) the relay email Apple created. Use that address to sign in or reset your password.
Can I export my workout history?
Yes. In the app, open Settings and tap Export Data. Logbook builds a full copy of your training history as a portable archive with human-readable JSON and CSV files, then lets you save or share it. You own your data and can take it with you at any time.
I found a bug. Where do I report it?
Email support@logbook.net.nz with as much detail as you can: what you were doing, what happened, what you expected to happen, your iPhone model, iOS version, and Logbook app version (Settings → About).
I think there's a security vulnerability. How should I report it?
Please email security@logbook.net.nz with subject "Security disclosure." We'll acknowledge within 72 hours. Don't publish the vulnerability before we've had a chance to fix it. Coordinated disclosure is appreciated and we'll credit you if you want.
Does Logbook work on Android?
Not yet as a native app. The web companion at logbook.net.nz/app works on any modern browser (including Android Chrome, mobile Safari, desktop Chrome/Firefox/Edge) and lets you sign in to read your workouts, clubs, profile, and notifications. Logging is iPhone-only at launch. Android logging support is on the post-launch roadmap.

Response times

  • Support requests: usually within 2 business days.
  • Account deletion / data requests: completed within 30 days as required by GDPR / CCPA / CPRA.
  • Security disclosures: acknowledged within 72 hours, fix coordinated based on severity.
  • Bug reports: triaged within a week; severity dictates fix timeline.

Looking for something else? See our Privacy Policy or Terms of Service.